Returns & Exchanges


We test every phone before shipping to make sure it works. Obviously if it doesn’t work, we can’t install a custom ROM.

However if you decide our phone isn’t for you, you may return your device within 14 days of delivery. Phones must be in new and unused condition, in original packaging (as applicable), with original tags attached (as applicable). Items not in original condition will not be accepted.

Shipping and handling charges are non-refundable. We do not cover shipping charges on returns or exchanges. Shipping charges on exchanges will apply to exchange requests.

Please note that returns for any reason other than a physical defect or shipping damage are subject to a 20% restocking fee. All phones must be returned in original condition, with any included box, manual, charger, etc. Accessories purchased separately are non-returnable. Please use our contact form if you wish to return a phone.


If the goods received are not as specified in your order, please contact us and we’ll arrange to have the proper items sent out at our expense.

STOCK ITEMS:  If for any reason our product does not suit your needs, you can return it no questions asked within 14 day period.

  • Product must remain in a new condition.
  • Refunds will be applied to your account or credit/Paypal upon our receipt and inspection of goods.
  • Buyer assumes responsibility for return shipment costs
  • 20% restocking fee may apply.
  • Please make sure to indicate your invoice number on all returns.
  • Please return to : My Secure Phone, 1935 West Royal Way NW, Edmonton, Alberta, CANADA, T5S 1T6
  • Contact us at the "contact us" link at the bottom of the web page before sending your product back.

Credit will be made at the lower price between either the current value or the value at time of purchase (sales, promos)


  1. Discontinued items (product page specified that it was a “limited stock item”)

My Secure Phone reserves the right to refuse returns and/or exchange requests for returned items that do not meet our return policy.

Return Address:

My Secure Phone

1935 West Royal Way NW

Edmonton, Alberta


T5S 1T6